Trainer Profile
MAZUAN IKHSAN BIN MAZLAN
Education
- Universiti Putra Malaysia (2000 – 2004)
- Bachelor Science in Food Studies (Majoring in Quality Control Management)
- Kolej Matrikulasi Negeri Sembilan (Sains Hayat)
- SMK Tengku Idris Shah, Kapar
Language
- English – Very Fluent
- Bahasa Malaysia – Very Fluent
Computing Skills
- Microsoft Office (Word, PowerPoint, Excel, SharePoint, OneDrive)
Additional Qualifications
- Certified MOH Food Handler Trainer (TP07 19049-1).
- HACCP Principles and Application (Distinction), 11–13 Jul 2005.
Experience
Jan 2022 – Current
Foodpanda
Kitchen & Concepts QA Auditor
Conducted GoAudit at Foodpanda concept brands vendors in accordance to SOP, internal quality policy and compliance to local authority requirements.
Communicated audit results and findings besides suggesting action plans to crew and management through written audit report.
Partook in post-audit activities, follow-ups on necessary corrective actions and implementation of preventive measures.
Provided onsite Food Safety and Hygiene training to decrease liability and cost incurred from inadequate practices.
Assisted vendor onboarding, set up of equipment, working stations, proper flow of operations besides readiness for operation.
Organize and conduct vendor crew retraining on SOP, audit scope hygiene and food safety standards.
Follow up visit performance matrix issues and customer feedbacks/comments.
Interacted positively with vendors while promoting good hygiene and safe food handling practices.
Recognizing and formally acknowledging outstanding crew performance to boost their morale.
Sep 2006 – Mar 2021
QSR Brands (M) Holdings Sdn Bhd
QA Manager
Manages Restaurant Quality team and MOH food handler program for KFC.
Coordinate KFC Pest Management.
Monitor and review performance of vendor for pest control.
Coordinate and assign Restaurant Quality team members for internal ROCC (Restaurant Operations Compliance Check).
Train newly hired team members on Yum ROCC, FSFES standards, pest inspections, image enhancement/new outlet floor plans review and pre-opening inspection.
Calibrate team on inspection procedures, Food Handler training conducts.
Review E-CSL in terms of Food Safety and Quality in meeting ROCC and local requirement.
Compile and submit various monthly report to superior and other stakeholders.
Manages and coordinate KFC mystery shopping program.
Liaise with Pest Control vendors in terms of additional treatment request and inspections.
Coordinate image enhancement/new outlet floor plan reviews and pre-opening inspection.
Chair KFC monthly pest meeting and Quarterly Rodent meeting together with PCO, operations and stakeholders.
Certified Food Handler trainer with over 7 years of conducting Food Safety and Hygiene training.
Conduct Internal audit for KFC HACCP certified outlets.
Investigate customer complain in regards to food safety.
Conduct ROCC reviews, training and briefing to RC and AC.
Represent KFC QA Dept in KFC Safety and Health committee.
Sep 2006 – Mar 2021
QSR Brands (M) Holdings Sdn Bhd
QA Manager
Manages Restaurant Quality team and MOH food handler program for KFC.
Coordinate KFC Pest Management.
Monitor and review performance of vendor for pest control.
Coordinate and assign Restaurant Quality team members for internal ROCC (Restaurant Operations Compliance Check).
Train newly hired team members on Yum ROCC, FSFES standards, pest inspections, image enhancement/new outlet floor plans review and pre-opening inspection.
Calibrate team on inspection procedures, Food Handler training conducts.
Review E-CSL in terms of Food Safety and Quality in meeting ROCC and local requirement.
Compile and submit various monthly report to superior and other stakeholders.
Manages and coordinate KFC mystery shopping program.
Liaise with Pest Control vendors in terms of additional treatment request and inspections.
Coordinate image enhancement/new outlet floor plan reviews and pre-opening inspection.
Chair KFC monthly pest meeting and Quarterly Rodent meeting together with PCO, operations and stakeholders.
Certified Food Handler trainer with over 7 years of conducting Food Safety and Hygiene training.
Conduct Internal audit for KFC HACCP certified outlets.
Investigate customer complain in regards to food safety.
Conduct ROCC reviews, training and briefing to RC and AC.
Represent KFC QA Dept in KFC Safety and Health committee.
Jun 2004 – Nov 2004
Quantum Supplies Sdn Bhd
Production Supervisor
Supervise the production of handmade and moulded chocolate.
Conduct staff meeting in the morning, brief staff on daily plans, basic hygiene and safety training.
Assist in pest control treatment.
Recruit staff, plan staff schedule and production task.
Review and monitor projections based on forecast and customer orders.